Terms of Service

Table of Contents

General Terms of Service (TOS). 2

Payment. 4

Money Back Guarantee. 4

Refund Policy. 5

Delivery of Services. 5

Web Hosting. 6

General Terms and Policies. 6

Coverage. 6

Prices and Charges. 6

Term.. 7

Backups. 7

Grounds for Suspension and Termination. 7

Radium Media Hosting Services Terms. 10

Fair Usage Policy Overview.. 10

Disk Space Usage. 10

CPU and RAM Usage. 11

Traffic (Bandwidth) Usage. 11

Legal Notice. 11









FRAUD.. 15

















Co-Located Equipment. 21



General Terms of Service (TOS)

Radium Media general policy is to act as a neutral provider of access to the global Internet. Radium Media reserves the right to suspend or cancel a customer’s access to any or all services provided by Radium Media when Radium Media decides that the account has been used inappropriately.

Radium Media. (“The Company”) agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of Service constitutes acceptance and agreement to Radium Media’s AUP as well as Radium Media’s TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of Radium Media and AUP (acceptable use policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The service will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.

Users and customers of Services provided by Radium Media must accept the terms and conditions of business set out below as agreed when you sign up to our service/s. Service provisions for direct Users and/or customers of Radium Communications Ltd will also apply for these terms and conditions (TOS).

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and Nominee in the case of domain names ending with .UK you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.


We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services

If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

If you break any of these terms and conditions and you fail to correct the breach within thirty (30) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.



All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre-payment.

Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit or debit card you authorise Radium Media to debit your account renewal fees from your card. Invoices are generated 30 days before due date.

All payments must be in UK Pounds Sterling.

If your cheque is returned by the bank as unpaid for any reason, you will be liable for a “returned cheque” charge of £25.00.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

Please be aware that failure to pay 7 (seven) days from your invoice due date, you will incur a suspension to your account.  During this time after 7 (seven) days you will not be able to access your website/s, hosting console/s, DNS and email account/s and/or domain names if activated. 

Upon 7 (seven) days of non-payment and a late fee of £5.00 will also be applied to your hosting account until full payment is received to re-activate your service.

After 10 (ten) days your account will be cancelled and deleted. Please note: If this invoice is regarding a domain name renewal – please read our Domain Terms & Conditions.

Once an account has a suspended status, Access to files, databases, emails and other content is explicitly denied. All files, databases and other content including the account itself is permanently deleted after ten days of account suspension.

Should access to files, databases, emails and other content be required before they are deleted, account reactivation will be required with full payment and any associated late fee/s applied to your account/s.


Money Back Guarantee

Radium Media offers a money back guarantee program to insure customer satisfaction of our products and services. If for any reason you wish to discontinue service with us, you may do so and a refund will issued directly to you.

Each service family carries a different qualifying time-frame for the money back guarantee. Please note the table below for the qualifying products and services:

Shared/Reseller Hosting Solutions    14 days
Dedicated/Cloud VPS/VPS Hosting Solutions    N/A due to provision fee

The following list of terms and conditions apply to the Money Back Guarantee Program:

  • Accounts cancelled/terminated for violation of the Acceptable Usage Policy will not qualify for the money back guarantee. Example: If a Service is cancelled due to a SPAM’ming violation it will not qualify.
    •    A cancellation request must be submitted via the client portal
    •    Cancellation requests must be put through before the above detailed time frames, cancellations on or after the appropriate time frame will no longer qualify under the money back guarantee
    •    Setup fees are non-refundable.
    •    Service add-ons such as “Disk Space”, “Bandwidth”, and “Email Accounts” are non-refundable.
    •    Refunds issued to credit cards may take up to 5-10 days. If the refund is unsuccessful due to credit card processing errors (IE: you changed your credit on file) a refund by cheque will be issued.
    •    Refunds by check may take up to 2-4 weeks.
    •    “n/a” indicates that a service family does not qualify for the money back guarantee program.

Refund Policy

If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation.

Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Radium Media through other companies.

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Delivery of Services

Immediately upon successful payment you will receive an automated receipt from our
systems. Please print and retain a copy of this and retain in a safe place for future reference.

Your unique customer username will be on this receipt and should be used for any
enquires to Radium Media.

Please not that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

All orders are delivered electronically via email, if you have any questions about your order please contact us here – Contact Link

Radium Media will respond to all enquiries within 2 hours. Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hours of receiving your enquiry but we cannot guarantee this in high demand periods.

The services available on this site are subject to both export and or import restrictions.
Please check regulations in the country you are in to see if these products are allowed for
import into your country. Radium Media is not responsible for any delays or
product losses if your product is seized at customs etc.

We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method


Web Hosting

These Terms of Service and Acceptable Use Policies (“Terms and Policies”) are an essential part of your relationship with Radium Media. By using your Radium Media account, you agree to all of the Terms and Policies set out in this document.


General Terms and Policies

The Service is provided to authorised persons or organisations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.



If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.


Prices and Charges

Radium Media provides the use of cPanel, WHM, Helm Control Panel, Plesk Control Panel and domain control panel to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.



The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.



Radium Media carry’s out backups on a daily basis for managed accounts, these backups are strictly for our own use in-case of a server failure. Although we will try our best to recover data on a ‘per incident’ basis at a charge of £10.00. for unmanaged services, it is the responsibility of the user to backup the service. Radium Media holds no responsibility for unmanaged services (excluding Service Level Agreement SLA) of which we guarantee a certain uptime and provisioned service.


Grounds for Suspension and Termination

You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Radium Media to suspend or terminate your account. You agree that Radium Media has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following:

*Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)

*Using the Service to host adult material, whether it is legal or not, we do not support it on our services.

*Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail (“spamming”); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity.

*Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.

*Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender’s identity or location.

*Excessively using the Service in such a way as to limit the bandwidth available to others.

*Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, data mining, crypto currency mining, bitcoin mining, game servers, ftp servers, Web servers, or streaming audio/video servers.

*Using the Service to promote or solicit competing Internet services.

*Using the Service for unauthorised relays through any third party systems.

*Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.

*Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.

*Using the Service to add or attempt to add addresses to any mailing list (yours or a third party’s) without the explicit positive consent of the addressee(s).

*Using the Service to forward or post “letters”iple forwarding) of any type.

*Attempting to cancel, supersede, or otherwise interfere with email other than your own.

*Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.

*Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.

*Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.

*No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, Radium Media may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.

*Security – You agree not to access or attempt to access private areas of the Service. You agree to notify Radium Media as soon as you become aware of an unauthorised use of your account and/or any breach or attempted breach of security on the Service.

*Intellectual Property – Radium Media does not undertake to examine or review messages, files, or other materials, which are accessible through, pass through, or reside on the Service. Complaints regarding alleged copyright infringement can be sent to abuse@radiummedia.co.uk

*Continuing a specific identification of the allegedly infringing material and the location(s) on Radium Media’s facilities where the materials are to be found. Upon receipt of such written notice, Radium Media will expeditiously remove or block access to the allegedly infringing material, and provide notice to the person who had posted that material. If Radium Media receives a notification from that person indicating that the claim of infringement was based upon mistake or misidentification, Radium Media will send you a copy of that notification. Unless you notify Radium Media of appropriate court action to restrain the alleged infringement, the challenged material will then be restored or otherwise made accessible again.

*Liability – You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied by Radium Media, neither Radium Media nor any of its affiliate controls, provides, operates, or is in any way responsible for any information, products, or services accessible through the Service. Radium Media neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that Radium Media is not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites, whether residing on Radium Media equipment or not, postings to newsgroups, and participation in any on-line chat sessions. You agree to indemnify and hold harmless Radium Media and its employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings.

*You agree that, should you use the Service to send or receive voice communications, Radium Media is not acting as a telecommunications carrier or telephone company, that there is no representation made by Radium Media as to the suitability of the Service for such use, and that all risk of connection, transmission quality, and accuracy of communications is solely on you, and that Radium Media has no liability of any sort for the failure or lack of quality of such use of the Service.

*You agree to be liable for any damages or loss of service which results in damages to Radium Media as a result of any spamming or other violations of Sections above. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Radium Media may pursue any such claims against you in Court.

*You agree that in no event will Radium Media have financial liability to you.



*Content – You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Radium Media has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.

*Privacy – Radium Media will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. Radium Media may provide aggregate data on Subscribers to third parties in the operation of Radium Media’s business.

*Disputes – You agree that any dispute between you and Radium Media arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Radium Media will be submitted by the aggrieved party for binding arbitration under the auspices of the English, Welsh and Scottish laws.

*Governing Law – These Terms and Policies are governed in all respects under English, Welsh and Scottish laws.

*Amendments. These Terms and Policies may be amended in any respect at any time by Radium Media upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to Radium Media.


Radium Media Hosting Services Terms


Fair Usage Policy Overview

Our full legal notice is below and whilst you’re free to read through it we understand not everyone has the time so we have picked out some key points about our fair usage policy so you can always stay informed – just another way we are trying to help ensure you have all the facts at your fingertips. These usage policy applies to all our range except our dedicated server range in which case only the traffic usage applies.


Disk Space Usage

Lots of our accounts have high disk space usage allocations. All we ask is that the files you put online are related to your website(s) and are not used for file storage, file linking or high filesize video/audio usage


CPU and RAM Usage

As with our disk space we give you plenty of CPU and RAM allocation especially on our VPS range. We ask that any software you install is related to your website and that no intensive program runs permanently (i.e. gameservers, irc clients etc..). Where we feel this is being abused we will be in contact to see if we can work things out to suit both of us.


Traffic (Bandwidth) Usage

Many of our accounts have a high or unrestricted traffic allocation. For those packages we ask that any traffic is related to the website and is not used as a link farm, file store or for media streaming (e.g. youtube style website). Where we feel traffic is being abused we reserve the right to get in touch so we can work out a solution with you.


Legal Notice

These terms in no way affect your statutory rights.

Radium Media provides World Wide Web page hosting and email, plus domain registration and dedicated server hosting. Radium Media reserves the right to suspend or cancel a customer’s access to any or all services provided by Radium Media at any time, or when Radium Media decides that the account has been inappropriately used or otherwise.



“We” “Us” “Provider” “Company” or “Radium Media” refers Radium Media; and “You” “Your” “Client” or “Customer”refers to each person or entity who applies for internet service or is a designate of any one who applies for internet service with Radium Media.



Radium Media reserves the right to refuse service and/or access to its servers to anyone. Radium Media does not allow any of the following content to be stored on its servers:

Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.

Adult Material – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Radium Media.

Warez – Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide “links to” or “how to” information about such material.

It is absolutely forbidden to host pornographic content on the Radium Media network. Accounts found hosting this material will be subject to immediate cancellation without refund.



It is absolutely forbidden to host an IRC or Crypto mining server that is part of or connected to another IRC or Crypto Mining network or server or have a connection to an IRC or Crypto mining network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation will result in immediate account termination.



Radium Media offers high data transfer. In rare cases, Radium Media may find a customer to be surpassing their limit and using server resources to such an extent that he or she may jeopardise server performance and resources for other customers. In such instances, Radium Media reserves the right to impose the High Resource User Policy for the consideration of all customers.



Resources are defined as bandwidth and/or processor utilisation.

Radium Media may implement the following policy to its sole discretion:

When a website is found to be surpassing their data transfer limit per month on a single account and/or monopolising the resources available, the account holder will be contacted in order to discuss the situation. If no arrangement can be reached or the account holder cannot be contacted within 12 hours, Radium Media reserves the right to terminate the account giving one week’s notice. If the user’s site is severely affecting the performance of the server, Radium Media has the right to act immediately in order to resume the normal operation of the network. The High Resource User Policy also refers to other parts of the servers/network, including mail and ftp, plus the use of processor time.



Radium Media offers high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, email, databases or FTP accounts. The intention of Radium Media is to provide ample resources for customer convenience, so that customers do not worry about exceeding limits.


It is acknowledged by users of Radium Media services that these resource allotments are optimised and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Radium Media servers.


It is also acknowledged by users of Radium Media services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realise that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. Radium Media takes measures to utilise the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of Radium Media services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. Radium Media, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates.


It is acknowledged that any single account is entitled to utilise the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, Radium Media reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the “fair-use” of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilisation. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of Radium Media.


If a “Fair-Use” breach occurs, which’s determination is solely up to Radium Media, subscriber may have to remove files from or reduce access to subscriber’s account to an extent as determined by Radium Media, in order to restore full service ability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that Radium Media may have to take.



Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the “Agreed Usage”). Radium Media Internet Services Limited will monitor Customer’s bandwidth and disk usage. Radium Media Internet Services Limited shall have the right to take corrective action if Customer’s bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Radium Media`s sole and absolute discretion. If Radium Media takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Radium Media may, at its sole discretion, collect a deposit, in an amount determined by Radium Media, against customer’s credit card on file with Radium Media.



SPAM and Unsolicited Commercial Email (UCE): Radium Media takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Radium Media may not use or permit others to use our network to transact in UCE. Customers of Radium Media may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy will be treated as a fundamental breach of these terms and conditions and if substantiated by us at our discretion will lead to termination of service.

Upon receipt by us of notification from any source of an alleged violation of our SPAM policy, Radium Media will initiate an immediate investigation (within 48 hours of notification). During the investigation, Radium Media may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Radium Media may, at its sole discretion, restrict, suspend or terminate customer’s account. Further, Radium Media reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Radium Media will notify law enforcement officials if the violation is believed to be a criminal offence.

If the investigation confirms that our SPAM policy has been violated we will invoice you for an Administrative Fee of £150 to cover the costs of the investigation and your account will be reviewed for possible immediate termination, at our absolute discretion. If we agree to maintain your account and any subsequent investigation following any further notification of an alleged a second violation is confirmed we will invoice you for a further Administrative Fee of £300 and immediately terminate your account. PLEASE, DO NOT SPAM from your account.

As our Customers are ultimately responsible for the actions of their clients over the network, it is advisable that Customers develop a similar, or stricter, policy for their clients.



Fraudulent activity: Use of Radium Media`s service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters.” This will constitute a breach of our Terms and Conditions, and will result in your account being suspended or removed.



All accounts are set up on a prepay basis. All pricing is guaranteed for the term of prepayment. You grant Radium Media a trading entity of Radium Communications Ltd the right to debit the credit card or account you have provided, until such service is cancelled by you completing the cancellation form at https://www.radiummedia.co.uk/whmcs/ or is cancelled by Radium Media according to terms of this Agreement. Radium Media reserves the right to change prices at any time. Payment is due each anniversary month, year or period following the date the account was established (depending on account opened). If for any reason the payment does not arrive in time, the account is subject to suspension/deletion. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Radium Media in writing for a request for termination of services. All payment is in the currency chosen at the time of order. The customer is also liable for the NIC fees on domains and will be invoiced accordingly (see further conditions relating to domains). You agree to update your credit card details provided to us in a timely manner and to ensure that your credit card has sufficient credit to allow your payment to be processed. If we are unable to successfully charge to your credit or debit card any amount properly payable by you within 28 days of the due date of such amount, we may engage a debt recovery agent to recover such unpaid amounts, including any costs and expenses incurred as a result of taking such action. The payment for the memberships are made for the first months only. The additional months are free of charge. For example, with a 12 month membership, you pay the 12 month fee for the first month, and the additional 11 months are free of charge.


You agree not to hold us responsible for banking charges incurred due to payments failing on your account.

Radium Media shall be entitled to vary the Charges from time to time with effect from the date specified in an Amendment Notice. Radium Media shall issue an Amendment Notice no later than 4 weeks prior to the date that any variation of the Charges shall come into force.


The Customer shall no later than 4 weeks from the date of deemed receipt of the Amendment Notice send a counter notice to the Company accepting or rejecting the terms of the Amendment Notice. In the event that the Customer specifies in the counter notice acceptance of the terms of the Amendment Notice or fails to send a counter notice within the specified period then the terms of the Amendment Notice shall apply as from and including the date specified in the Amendment Notice and this agreement for Services shall be deemed to be varied accordingly. In the event that the counter notice rejects the terms of the Amendment Notice then until such date as this Agreement has been terminated in accordance with this clause the Customer will be charged the Charges as varied from and including the date in the Amendment Notice. Upon receipt of the Amendment Notice the Customer has the right to terminate this Agreement with effect from the date in the Amendment Notice, such notice of termination to be received by the Company no later than 14 days before the date in the Amendment Notice.

Service will be interrupted on accounts that reach 7 days past due. Accounts not paid by due date are subject to suspension from Radium Media’s services.




Service/s will be interrupted on account/s that reach 7 (seven) days past due for Radium Communication Ltd clients / customers with provisioned hosting, IP, DNS, email or domain services. Accounts not paid by due date are subject to suspension from Radium Media’s services. Accounts not paid in relation to ‘services’ provided and/or contracted to Radium Communications Ltd with the Registered Office Address: 20-22 Wenlock Road London N1 7GU United Kingdom and Registered in England & Wales No.08316675 additionally will have their hosting service/s for their account/s interrupted that reach 7 (seven) days past due from the invoice due date. Accounts not paid by the invoice due date for associated Radium Communications Ltd agreements/services or contracts are subject to suspension from Radium Media’s services. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.



Radium Media does not accept responsibility nor does it make any warranty that the domain names(s) requested by the Customer will be accepted for registration in the register of the Naming Organisation nor will it be liable for any costs of the Customer incurred if the application for Registration is unsuccessful. The Customer should take steps to insure that their domain has been registered. The Company does not accept responsibility for any liability to third parties for breach of their Intellectual Property Rights in relation to the domain name(s) requested by the Customer.

New domain names are registered by Radium Media in customers’ names, however renewal of these domains remains the responsibility of the customer. Customers should take steps to note the renewal date of their domain name and ensure action is taken to pay for any renewal costs before the domain registration period terminates. Radium Media accepts no responsibility for the renewal of domain names and subsequent loss of business nor related liability resulting in a domain name not being renewed. A successful transaction does not represent confirmation that the concerned domain has been acquired or renewed by the customer. It is the customers responsibility to periodically check, ie at least monthly, to ensure that domain name(s) is/are active, and has not inadvertently expired.

By registering a .uk domain name, you enter into a contract of registration with Nominet UK on the following terms and conditions. This is a separate contract to any arrangement you may have with any third party for the provision of internet services. Please read the following before proceeding with your order – http://www.nominet.org.uk/nominet-terms.html

Radium Media do not change the name servers (DNS entries) to point to another host or IP address.

For full domains terms and conditions click here: https://www.radiummedia.co.uk/domain-terms-conditions/



All payments made to Radium Media are confirmed by email. Users accept that Radium Media will notify of payment and issue an email if payment has failed. Invoices are dispatched by email. In order to keep users notified of impending service alterations important to the running of their account, Radium Media will occasionally communicate in this manner, and the users accepts this is normal policy.



Radium Media reserves the right to cancel service at any time. Customers can cancel service any time, but must contact us, before the next billing period is due giving at least thirty (30) days notice. All cancellations must be received via the client portal at https://portal.radiummedia.com/ . Cancellations will be processed by our Staff once a day, and the account will then be removed from the server. For information on refunds please see the heading “Refunds”.

The Customer will be responsible for renewing the Registration of his/her domain name(s) and finding a new host for the respective domain name(s).

There are fee’s associated with domain transfers which will apply per domain name to release this to your new Registrar. For full domains terms and conditions click here: https://www.radiummedia.co.uk/domain-terms-conditions/



Your account will be automatically renewed on the anniversary date of your account under the same fee structure, unless you give written notice to Radium Media seven (7) days before the renewal date that you do not wish to renew such account. Please see the heading “Cancellation” for information on cancelling your account.

Domain name renewals can be renewed up to forty five (45) days in advance of the due date, unless cancelled via the domain update form at – https://portal.radiummedia.com/



Customer agrees that it shall defend, indemnify, save and hold Radium Media (for clarification, a service by Radium Communications Ltd) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Radium Media, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Radium Media against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Radium Media’s servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement; (4) any defective products sold to customer from Radium Media’s servers, and (5) any statements made within information or pictures held on our servers that may be seen as unsuitable, defamatory, misleading or libelous in any way.



Refunds will only be issued when the service is cancelled by Radium Media. Phone requests will not constitute acceptance of any cancellation. Customer agrees not to chargeback any credit card payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of £120 and will be subject to collection by an authorised collection agency. No refund will be given for any client /customer breaking a Radium Media Payment Policy or associated parent company Radium Communications Ltd Payment Policies. Please submit your Refund for Hosting Accounts here https://portal.radiummedia.com/



Dedicated servers are not entitled to a refund.



Radium Media will make every reasonable effort to protect and backup data for Client on a regular basis via redundancy backups, however Radium Media nor parent company Radium Communications Ltd does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, the Client is responsible for making backup files in connection with its use of the Services. There is a one-time fee of £75 for our Administrator to retrieve clients backup files – this does not apply if a monthly hosting maintenance retainer is in place. Client is solely responsible for independent backup of data stored on third party Providers server and network.



You agree that Radium Media will not be responsible for any losses that may incur where Services are accessed by third-parties through illegal or otherwise unauthorised means, including but not limited to situations where data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to Radium Media or Radium Communications Ltd at the time) which may exist in the Services or in Radium Media’s equipment used to provide the Services.

Under no circumstances will Radium Media or parent company Radium Communications Ltd be liable for any consequential, indirect, incidental, special or punitive damages, or loss of profits, revenue, data or use by Customer, any of its customers, or of any other third party, whether in an action in contract or tort or strict liability or other legal theory. Radium Media or Radium Communications Ltd will not be liable to Customer, any of its customers, or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to Radium Media’s or parent company Radium Communications Ltd records, programs, equipment or services.

Anything to the contrary in this Agreement, Radium Media’s or parent company Radium Communications Ltd maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims (whether in contract, tort, including negligence, quasi-contract, statutory or otherwise) will not exceed the actual sterling amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.

This limitation of liability reflects an informed, voluntary allocation between the parties of the risks (known and unknown) that may exist in connection with this Agreement. The terms of this Section will survive any termination of this Agreement.



Radium Media nor parent company Radium Communications Ltd will not be liable for failure or delay in performing it obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.



Although Radium Media maintains strict confidentiality on Customer’s information, there are certain exceptions in which Radium Media or it’s group owner Radium Communications Ltd may disclose information in its possession, including but not limited to information about the Customer’s internet transmissions and website activity in order to comply with court order, subpoena, discovery request, warrant, statute, regulation or official governmental requests. Radium Media has no obligation to notify Customer about whom the information is sought or that Radium Media has provided the information. Customer acknowledges the above exceptions and agrees to them without reservation.



Customer will not have the right to assign this Agreement without the prior written consent of Radium Media or Radium Communications Ltd.



This Agreement represents the entire agreement between the parties, and supersedes all previous representations, understandings or agreements. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this Agreement will remain in full force and effect.


Customer hereby represents that he, she or it, is either an individual entering this Agreement for his or her personal use and is over 18 years of age, or is a corporation other legal corporate entity, duly organised, validly existing and in good standing under the laws of the state of its organisation and the person acting on behalf of Customer is duly authorised to accept, execute and deliver this Agreement on behalf of Customer.



This Agreement shall be construed and governed in all respects in accordance with the Law of England, Wales and Scotland and the English Courts shall have exclusive jurisdiction in respect of any disputes arising hereunder.

Radium Media reserves the right to revise its policies at any time.


Co-Located Equipment

Where customers have co-located equipment with Radium Media or Radium Communications Ltd we require payment in full on a pre-payment basis. Whilst any invoices are due no equipment may be taken our of our data centres until full payment is made including any late fees applied.

Where an invoice has been due for more than 2 months without payment or agreement of Radium Media or Radium Communications Ltd, we reserve the right to seize all assets co-located in full. These assets will at this point become the property of Radium Media and Radium Communications Ltd and maybe sold or used however Radium Media see fit.

This applies to any and all equipment up to and exceeding the total value owed.

Updated: 1st January 2023 9:00am