We know that our network, servers and features are only part of the hosting equation. At the core of our mission to deliver a superior customer experience is our team of passionate support professionals, who are committed to exceeding customer expectations at all times with the mission to resolve customer issues in a friendly and empathetic manner.Everyone at Radium Media shares a common desire and commitment to delivering an excellent customer experience. In fact, every member of the senior management team began his/her tenure at Radium Media as a customer service representative.
Pro-Active Customer Support
All Radium Media employees are fully committed towards providing proactive support to the customers. Some of the principles followed by our staff are:
- Pro activeness in solving problems.
- Passion for providing the best possible service.
- Friendliness and politeness always.
- Hard working to understand customer’s point of view.
- Working towards customer’s best interests.