Money Back Guarantee
All our shared, cloud and VPS hosting plans include a 7 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 7 days from the day of first signup. This does not include Domain name registrations, VPS Servers, Dedicated Servers or SSL Certificates which are not refundable after purchase.
No refunds are available after 7 days. In order to cancel service, you must contact Radium Media’s Billing Team. Radium Media’s billing representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 7 days of service.
Accounts cancelled/terminated by Radium Media for violating our Acceptable Use Policy do not qualify for the 7 day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.
Please allow up to14 days for refunds of cheque and cash order payments. Credit Card refunds are processed within 72 hours.
The credit card refunds have a 7% surcharge deducted from them, and debit cards have a £1.00 surcharge deducted from them.