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Support service

We know that our network, servers and features are only part of the hosting equation. At the core of our mission to deliver a superior customer experience is our team of passionate support professionals, who are committed to exceeding customer expectations at all times with the mission to resolve customer issues in a friendly and empathetic manner.Everyone at Radium Media shares a common desire and commitment to delivering an excellent customer experience. In fact, every member of the senior management team began his/her tenure at Radium Media as a customer service representative.

Pro-Active Customer Support

All Radium Media employees are fully committed towards providing proactive support to the customers. Some of the principles followed by our staff are:

  • Pro activeness in solving problems.
  • Passion for providing the best possible service.
  • Friendliness and politeness always.
  • Hard working to understand customer’s point of view.
  • Working towards customer’s best interests.

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